Refund policy

 


Returns, Refunds & Cancellations Policy — Modern Edge

We're sorry to hear an item didn't work out for you! Your satisfaction matters to us, and we want to make the process as easy as possible.

Contact Us Before Returning All returns must be pre-approved. Please contact us first and wait for a reply before sending anything back. We will provide you with a return shipping label — do not ship items back without one, as unauthorized returns cannot be accepted.

To request a return, contact Modern Edge at: Store: Modern Edge Website: modernedge.biz Email: [your email address] Phone: [your phone number]

We will respond to your request and, if approved, send you a prepaid return shipping label with instructions.

Returns You may return eligible items within 30 days of delivery. Items must be unused, in their original condition, and in original packaging.

Refunds Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed back to your original payment method. Please allow a few business days for the refund to appear depending on your bank or payment provider.

Cancellations Orders may be cancelled within 15 minutes of placing them. After that window, your order has likely already begun processing and we may not be able to cancel it.

EU Customers — 14-Day Cooling-Off Period If you are located in the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without justification. To exercise this right, contact us at the information above before the 14-day period expires. Items must be returned in their original condition. Refunds will be issued within 14 days of receiving the returned goods or proof of return shipment, whichever comes first.

Final Sale Items Certain collections are marked as final sale and are not eligible for returns or exchanges. Final sale items are excluded from the EU cooling-off period where permitted by law.

Please Note We track return activity across all orders. Excessive or pattern-based returns — particularly those that result in significant loss to our business — are reviewed on a case-by-case basis. Customers with a history of frequent returns may be flagged, and Modern Edge reserves the right to limit or decline future sales at our discretion.

We appreciate your understanding and your business! here's a European update

  • 14-day withdrawal window — customers have 14 days from delivery of the last item to request a return
  • Return timing — customers must send items back within 14 days of notifying you
  • Refund timing — when they can expect their refund after you receive the return about 5 to 10 Buisness days
  • Return shipping responsibility — you pay for return shipping we can send a label in some cases depending on who shipped it to you because a label needs to be bought so depending on the reason like it didn't fit you would have to pay if its broken then I will.
  • Standard outbound shipping refund — the standard delivery cost (not premium shipping upgrades) will be refunded for you to mail back
  • Exemptions — any product categories excluded from the right of withdrawal meat and consumable and beauty products normally.
  • How to start a request — include a direct link to their orders in customer accounts: https://shopify.com/101078991138/account